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Privacy & Policy

Last update: Wednesday, 23 November 2022

1. Data Manages and Contact

Finxeed is the data controller for personal information and has its registered office Menara Bangkok Bank, Unit 1-30-05, Level 30 Berjaya Central Park, 105, Jln Ampang, Kuala Lumpur, 50450 Kuala Lumpur. For inquiries and the exercise of rights connected to the processing of your personal information, you can contact Finxeed at [email protected]

2. What Personal Data We Need From You?

You provide us a lot of the information we need to know about you when you use our services. In particular, this includes:

  • Specifically, if you create an account, give us personal information, place a purchase, take part in a project or event, or get in touch with us through customer support or social media. Your name, last name, phone number, and email address are examples of identification and contact information.
  • Your postal address, birthdate, username, password, and any warranty claim you may have filed are also required. Payment data include your bank account information; and other data, such as records of communication between you and our company or information about any warranty claims.
  • Your personal data that we voluntarily collect from you when you use our products or services. These include details about your device (such your IP address), specifics regarding how you use a website (including the time and date of your visit and the nation from which you visited the website), and specifics regarding how you use a service.
  • Third parties may provide us with information about you if you choose to link your social networking accounts to your account on the website. The suppliers of the trading platforms on which you decide to use our services to trade are an example of these third parties. Data from social networks (such as profit or loss) and financial data (such as the type of instrument, the start and end times of a trade) are both incorporated.

3. Use of Personal Information:

  • Personal Data: Identification information, contact information, additional information, and data from social media.
  • Legal basis for the processing: The submission of certain personal data is important for the fulfilment of the contract since we cannot create your user account without them.
  • We need above Personal Information to achieve the following action:
  • Services are rendered, and rights and duties under the agreement between us and the customer are exercised: Provide User with Our Service
  • Customer service and communication: When Users need some help from Our support line
  • Marketing information about our goods and services or about activities in which we participate: We might occasionally send you marketing materials relating to our services.
  • Enhancing the services: if you use certain of our services so that we can create, test, and improve the services and increase their security.
  • Analytics: We examine consumer behaviour to learn more about how people use our website and services.

4. How do we store personal data and how are they secured?

We process your personal data in an encrypted database on computers and other devices. In order to ensure protection against unauthorised access or unauthorised alteration, disclosure or destruction of the data that we collect and process, we have adopted organisational and technical measures to secure them, which we strictly adhere to.

5. When Do We Complete Your Data Processing?

Personal data is processed to the extent and for the time necessary to fulfil the aforementioned goals, or for the duration expressly set forth by law. The personal information is then destroyed or made anonymous. The following timeframes are used in our processing of personal data:

  • Personal data is handled for the necessary amount of time, but no longer than ten years after the last contract was terminated, in order to fulfil the contract and to fulfil rights and responsibilities associated to it, including any complaints, the resolution of damage claims, or related litigation.
  • Personal data is handled for a maximum of five years from the conclusion of the last contract between us, or until you object or unsubscribe from the business communications, in order to send business communications without your consent;
  • We typically process personal data for a maximum of six months in order to improve our services;
  • We process personal data for the duration specified by the applicable legal laws in order to comply with our legal duties (for example, tax regulations require that personal data be processed for a period of 10 years from the issuance of the pertinent paperwork for your order);
  • If you have consented, for the time frame laid out in the consent.

We transfer or make your data available to the following people, in particular, so they can assist us in providing our services:

1. The provider of the trading platform, to allow you to carry out the simulated trades.

2. Other third parties who assist us in maintaining our website and offering our services, such as other members of our group, hosting and cloud service providers, financial institutions and operators of payment systems, companies that offer customer support tools and services, IT companies and system administrators, marketing and communication agencies, consultants, and postal service providers.

Additionally, we may disclose your information to others with whom you have consented, as well as when doing so is required by law, a court order, or another legally enforceable judgement. Each of these organisations, to whose personal data are transmitted, is legally required to secure your personal information as required by law and to use it only as directed by us.

As controllers, certain third parties gather personal data for their own uses. In this situation, their own policies on the processing of personal data must be followed.

6. Your Right

By sending a request to us through email at [email protected] , you can exercise all of the rights listed below, including your right to the erasure of personal data and the right to withdraw your consent. Alternatively, you can use the contact information in Section 1 of this Privacy Policy. There are no required words for your request, but please be as clear as possible so that we can assist you (e.g., include your name, the right you wish to exercise, the action you would like us to take, the specifics of the personal data you want deleted, etc.).

You may exercise the following rights in relation to the processing of personal data:

1. Access to Personal Information

You can request a confirmation from us at any time as to whether or not we are processing your personal data. If your data is processed, we will give you more information about the processing. We will also give you a copy of the processed personal data upon request. Please be aware that further copies will be offered for a small fee once the initial copy is free.

2. Correction of Personal Data Rights

You can let us know if we're processing your personal information incorrectly, and we'll make the necessary corrections without further delay. You can change your user account to correct and update your personal data if you register on the website.

3. Right to be forgotten (right to have personal information erased)

  • If the information is no longer required for the purposes for which it was obtained or otherwise processed.
  • If we are processing your personal data with your consent, and you revoke your consent at the same time, there will be no other basis for the processing (but only in those circumstances);
  • If you disagree and there are no other legitimate justifications for the processing, or if you object to the processing because it is being done for direct marketing; or

If the processing of the personal data is required to exercise the right to freedom of expression and information, to comply with any legal obligations, to complete a task in the public interest, to establish, exercise, or defend our legal claims, or for other legal reasons, we will not be able to comply with the request for data erasure.

4. Right to Processing Restriction

You have the right to request from us a temporary halt to the processing of your personal data under the circumstances listed in Article 38 of PDPA.

5. Right to Data Portability and to Receiving Data in a Format That Is Machine-readable

You have the right to obtain the data in a structured, generally accepted and machine-readable format and to have it communicated by us to another personal data controller in the case of automated processing carried out with your consent or in order to carry out the contract.

6. Right to Protest

You have the right to object to the processing of your personal information if we do so in furtherance of our legitimate interests. If you submit such an objection, we won't be able to process your personal information unless we can show compelling legitimate grounds that outweigh your interests, rights, and freedoms, or unless it's necessary for the establishment, exercise, or defence of our legal rights.

If we use your personal information to promote our goods and services, we shall stop doing so as soon as we receive your objection and without excessive delay. We won't be able to send you offers for our goods and services in this situation.

7. Right to Revoke Agreement

You have the right to revoke your permission at any time if it forms the basis for processing. The lawfulness of processing based on consent that was given before it was withdrawn is unaffected by consent withdrawal.

8. Right not to be used as a decision-making tool by software

You have the right to be free from decisions that are solely based on automated processing, including profiling, that have significant negative effects on you or that are necessary for the entry into or performance of a contract, unless such processing is required by applicable law, is permitted by applicable law, or is based on your express consent.

9. The Ability to Complain to a Supervisory Authority

You can file a complaint with the appropriate supervisory body if you think that we are processing your data unlawfully in accordance with the applicable legal requirements. The Office for Personal Data Protection, having a location at Putrajaya, is our applicable supervisory authority based on where we have our registered office. Send an email to [email protected] or write toAras 6, Kompleks Kementerian Komunikasi dan Multimedia, Lot 4G9, Persiaran Perdana, Presint 4 Pusat Pentadbiran Kerajaan Persekutuan 62100 Putrajaya, Malaysia. Visit the following website for more details about the Office: https://www.pdp.gov.my/jpdpv2/?lang=en

7. Final Provisions

We reserve the right to unilaterally modify this policy, but we will only do so if it is absolutely necessary. The most recent version of this policy can be seen in your Client Section.